
Coursera Course: Communication strategies in Virtual Age:




​Some Important Notes:
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The most effective teams and the most effective meetings happen when everyone in that meeting created rules for how to communicate.
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In the book How Google Works, it was called quality in conversation turn-taking.
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Which basically meant that people communicate it because of the rules in an effective way with each other.
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Now, there's another aspect to making a highly effective meeting environment that is both effective and positive and that's psychological safety.
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Creating rules is one way to get there but, sometimes the rules are more how people communicate or the way we're going to vote, they're not necessarily creating the safe environment.
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But it's virtual. So what can we do about it? Well, first you create psychological safety by replicating what would happen in the real world.
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If you wanted to take that meeting in the real world to the next level, you would somehow either encourage conversation or give people pre-work to do so that they're not just checking their email on their phone.
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Giving people a task to do is one way that you set the tone.
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It creates a dynamic environment because before the meeting starts, people are already working.
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You're creating that positive environment.
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If you combine the icebreaker with a task, you're also creating psychological safety because people are talking to each other.
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One final element for psychological safety is within the meeting, having many work groups, having mini meetings within your meeting.
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And it starts with an agenda, easy peasy, but there are three rules to an effective meeting agenda.
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And here's a component, a clear purpose.
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It's not just a clear purpose, it's a clear purpose for every person coming.
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How much stronger would that relationship be? It's easier to communicate, and it's easier to be part of a group, while there is truth there, it's not that simple.
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Moving forward as we progress in a virtual age, the real correct answer is, lots of virtual, a little in-person makes an incredible relationship.